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TERMS & CONDITIONS

GENERAL

These terms govern the use of oriana.com, as well as any related websites, services, and tools.

Dear guest, upon visiting oriana.com, you confirm your agreement to the current terms and conditions. If you do not agree to them, you should not continue to use this site. The site reserves the right to change, modify, add, or remove parts of the terms and conditions of use at any time. Changes become effective immediately upon being posted on the Site without prior notice. Please review the Terms of Use and Conditions regularly to ensure you are aware of all updates. Your continued use of the site implies your full acceptance of all modifications made to the terms of use and conditions.

REQUESTS

The site reserves the right to refuse or cancel any order for any reason at any time. Before we accept the order, we may ask you to provide additional information or confirmations, including, but not limited to, phone number and address.

PRODUCT DESCRIPTION

If the product displayed on the site is inconsistent with the recipe on the site, you can exclusively return the product according to the return policy indicated below.

PRICING INFORMATION

We reserve the right, at our sole discretion, to not accept or cancel any orders placed for products or services with incorrect prices on the site due to an error. We will notify you via email if this occurs. Furthermore, we also reserve the right, at our sole discretion, to correct any errors in the full stated price.

RETURN POLICY
  • In order to ensure your safety, Oriana does not accept returns or exchanges of any sold products, even if they remain in their original condition. Exceptions are only made for products that arrive to you in a damaged condition, on the condition that they have not been opened or used.

  • When a product is returned in its original, undamaged condition, the customer is responsible for the return fee of 19 Riyals, which will be deducted from the value of the returned product.

  • When the damaged product is returned, Oriana will cover the full cost.

  • Our customer service representatives will be delighted to provide assistance with this matter via the telephone number 0533050721, as long as the returned/exchanged product is in its original condition, original packaging, and has not been used, opened, or had any packaging features altered. Product-specific.

  • You can exchange or return the damaged product within 24 hours of purchase.

  • At Oriana, we strive to ensure your satisfaction. The exchange/return process typically takes 10 business days.

  • The refund amount will be processed once the damaged product is received and verified. The amount will then be transferred to your account promptly.

  • If you would like to exchange the damaged product for an alternative product, please transfer the difference in cost between the two products.

By using the Gift Card, you agree to abide by these Terms and Conditions and not utilize it in any deceitful or misleading manner. We reserve the right to cancel Gift Cards without refund or terminate your access to our Services without prior notice if we suspect that the Gift Card has been obtained or used illegally or otherwise in violation of these Terms and Conditions.

GIFT CARD VALIDITY
  • The Gift Card is valid for use within the specified period, excluding the last two weeks of Ramadan and holidays. 

  • The Gift Card cannot be used for services included in offers or discounts. 

  • The Gift Card cannot be used to purchase products. 

  • Oriana's terms of use apply. 

  • No fees are applicable to Gift Cards. 

  • We reserve the right to request additional verification of your identity or Gift Card or request an alternative payment method, before allowing you to apply the Gift Card to your account.

  • We reserve the right to change these terms and conditions without prior notice, at any time in our sole discretion.

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